RIGHT OF WITHDRAWAL

You always have a 14-day right of withdrawal when you shop with us. The withdrawal period expires 14 days after the day you received your item. You must notify us within 14 days of receipt if you wish to cancel your purchase.

Notification must be given by writing to sales@tica-copenhagen.dk or calling +45 4059 4403, or by using the form below.

In your notification, you must clearly state that you wish to exercise your right of withdrawal. You can also choose to use our standard withdrawal form and send it back with the return. You can find the withdrawal form here.

You cannot cancel simply by refusing to receive the item without simultaneously giving us clear notification of this.

RETURNS

You must return your order to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You are responsible for the direct cost of returning the goods. When returning, you are responsible for ensuring that the item is properly packaged. You bear the risk for the item from the time of delivery.

Condition of the item when you return it:

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words – you can try the item in the same way as if you tried it in a physical store.

If the item has been tried beyond what is described above, we consider it used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item.

So, you cannot wipe dirty boots on a mat and then cancel your purchase and return the mat :-)

You can find the cancellation form here.

REFUND OF THE PURCHASE AMOUNT

If you cancel your purchase, you will naturally receive the amount you paid to us, back.

In the event of a diminished value for which you are liable, this amount will be deducted from the purchase price. When returning the purchased item in the event of cancellation, you must pay the shipping costs yourself.

We will refund your payment no later than 14 days from the date we received notification of your decision to cancel this agreement.

We will return the amount using the same payment method you used for the original transaction, unless you have explicitly asked us for something else.

We may withhold the refund until we have received the item back, or until you have provided proof that you have returned it.

You must include a copy of the order confirmation. Processing will be faster if you fill out our cancellation form and include it.

Note! We do not accept packages sent cash on delivery.

If you cancel a purchase, the item should be sent to:

tica | copenhagen
Skovlytoften 33
2840 Holte
Att. Return

RIGHT OF COMPLAINT

The Danish Sale of Goods Act’s provisions on defects apply to purchases of goods.

When you shop at tica | copenhagen, you have a 24-month right to complain. This means that, in principle, you can have the item repaired, exchanged, receive your money back, or a price reduction, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.

How quickly should I complain?

You must complain within "reasonable time" after you have discovered the defect in the item. If you complain within two months after the defect has been discovered, your complaint is timely.

We refund reasonable shipping costs. If the complaint is justified, we will refund your (reasonable) shipping costs. When you return the item, please state what the problem is as detailed as possible.

Note! We do not accept packages sent cash on delivery or similar.

Remember that the item must always be sent back in proper packaging, preferably the original. Remember to get a receipt for dispatch so that we can refund your shipping costs.

Complaint items should be sent to:

tica | copenhagen
Skovlytoften 33
2840 Holte
Att. Return

EXCHANGE SERVICE

When you buy gifts at tica | copenhagen, the recipient can naturally always exchange the item for another item, unless otherwise stated in the product description.

When an item needs to be exchanged, the sender must bear the cost of shipping to tica | copenhagen. Note in the shipment which item you wish to exchange for, or contact our customer service.

Items to be exchanged should be sent to:

tica | copenhagen
Skovlytoften 33
2840 Holte
Att. Return